Summary
| Situation | What happens |
|---|---|
| Free trial | Nothing is charged, so there is nothing to refund. |
| You cancel | No future charges. Your current paid month runs to its end. No partial-month refund. |
| Your line misses its monthly call minimum | 100% of that month refunded automatically (Ring-or-Refund Guarantee). |
| We end your line for a reason that isn’t your fault | Refund of the unused part of the current month. |
| Duplicate or mistaken charge | Refunded in full once confirmed. |
How to cancel
Reply “cancel” to any of our emails, or write to hello@phonesthatring.com from the email on your account. There is no contract and no cancellation fee. We confirm the cancellation by email. Your subscription will not renew, your line keeps forwarding calls until the end of the month you already paid for, and then forwarding stops.
Ring-or-Refund Guarantee
Your offer states a minimum number of real calls per service month for your line (it is set for your city and trade). If your line receives fewer real calls than that minimum in a service month, we refund 100% of that month’s fee to the card you paid with. It is automatic: you don’t have to ask, argue or prove anything. The monthly call report decides.
What counts as a real call
A call counts when all of these are true:
- It came through your line’s tracking number and rang through to your phone.
- You talked with the caller for 30 seconds or more or, if you didn’t answer, the caller stayed on the line for 30 seconds or more.
- It is the first counted call from that caller’s number in that month (repeat calls from the same number count once).
- It is not spam, a robocall, a sales or vendor call, a wrong number, a job seeker, or a blocked or unknown caller ID.
You can flag any call as not valid within 7 days of receiving your monthly report. Flagged calls are removed from the count, which can only make a refund more likely.
Timing
Guarantee refunds are issued within 5 business days after the service month closes. Banks usually take another 5 to 10 business days to show the refund on your statement.
Other refunds
Apart from the cases above, fees for a month that has started are not refunded. If you think you were charged by mistake, email hello@phonesthatring.com and we will look into it right away. Please contact us before disputing a charge with your bank, so we can fix it faster.
Contact
Pintastic Media LLC, 2641 N Flamingo Road, Suite 304N, Sunrise, FL 33323 · hello@phonesthatring.com